Frequently Asked Questions
Everything you need to know about our luxury collections and services.
Are your diamonds and gemstones ethically sourced?
Yes, at ECI Jewelers, we strictly adhere to the Kimberley Process and work only with trusted suppliers who guarantee conflict-free diamonds and ethically mined gemstones.
Do you offer free shipping on luxury items?
We provide complimentary, fully insured overnight shipping on all domestic orders over $500 to ensure your jewelry arrives safely and promptly.
Can I get a custom piece of jewelry designed?
Absolutely. Our master jewelers specialize in custom designs. You can book a consultation to create a one-of-a-kind piece tailored to your specific vision and budget.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund or exchange on all unworn items in their original condition, excluding custom-made or engraved pieces.
Do you provide appraisals for insurance purposes?
Every high-fine jewelry purchase includes a detailed appraisal certificate from our GIA-certified gemologists, which can be used for insurance coverage.
What financing options are available?
We offer flexible financing plans through partners like Affirm and Klarna, allowing you to pay for your purchase in monthly installments.